Review an AI ticket plan

Submits a review of the ticket’s plan with verdict approve or request_changes and an optional rationale. Pass expected_updated_at to be refused with 409 if the ticket changed since it was read.

POST /api/v1/org/ai-tickets/{ticket_id}/plan/review

Review an AI ticket plan

Python

import requests

url = "https://platform.ankra.app/api/v1/org/ai-tickets/{ticket_id}/plan/review"

payload = {}
headers = {
    "Authorization": "Bearer <token>",
    "Content-Type": "application/json"
}

response = requests.post(url, json=payload, headers=headers)

print(response.text)

200

{
  "id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "ticket_number": 123,
  "title": "<string>",
  "body": "<string>",
  "kind": "<string>",
  "status": "<string>",
  "priority": "<string>",
  "assignee_agent_task_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "assignee_agent_name": "<string>",
  "assignee_user_id": "<string>",
  "assignee_user_email": "<string>",
  "assignee_user_name": "<string>",
  "parent_ticket_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "parent_ticket_number": 123,
  "sub_ticket_count": 123,
  "open_sub_ticket_count": 123,
  "cluster_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "cluster_name": "<string>",
  "cluster_archived": true,
  "alert_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "source_kind": "<string>",
  "source_id": "<string>",
  "plan_document": "<string>",
  "plan_status": "<string>",
  "workspace_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "slack_channel_id": "<string>",
  "slack_thread_ts": "<string>",
  "teams_conversation_id": "<string>",
  "labels": [
    "<string>"
  ],
  "staffing": "auto",
  "due_at": "2023-11-07T05:31:56Z",
  "created_by_kind": "<string>",
  "created_by": "<string>",
  "resolution": "<string>",
  "recurrence_count": 123,
  "last_event_sequence": 123,
  "created_at": "2023-11-07T05:31:56Z",
  "updated_at": "2023-11-07T05:31:56Z",
  "closed_at": "2023-11-07T05:31:56Z",
  "status_changed_at": "2023-11-07T05:31:56Z",
  "decision_request": {
    "prompt": "<string>",
    "options": [
      {
        "key": "<string>",
        "title": "<string>",
        "summary": "<string>",
        "recommended": true,
        "action_class": "none"
      }
    ]
  },
  "condition_check": {
    "state": "present",
    "basis": "alert",
    "reason": "cluster_retired",
    "observed_at": "2023-11-07T05:31:56Z",
    "cluster_state": "<string>"
  }
}

Authorizations

Authorization · string · header · required

Bearer authentication header of the form Bearer <token>, where <token> is your auth token.

Headers

authorization · string | null

x-ankra-organisation-id · string | null

Path Parameters

ticket_id · string<uuid> · required

Body

application/json

verdict · enum<string> · required

Available options: approve, request_changes

rationale · string | null

expected_updated_at · string<date-time> | null

Optional optimistic revision. A mismatch under the ticket row lock returns 409 without recording or dispatching approval.

Response

200

application/json

Successful Response

id · string<uuid> · required

ticket_number · integer · required

title · string · required

body · string · required

kind · string · required

status · string · required

priority · string · required

assignee_agent_task_id · string<uuid> | null · required

assignee_agent_name · string | null · required

assignee_user_id · string | null · required

assignee_user_email · string | null · required

assignee_user_name · string | null · required

parent_ticket_id · string<uuid> | null · required

parent_ticket_number · integer | null · required

sub_ticket_count · integer · required

open_sub_ticket_count · integer · required

cluster_id · string<uuid> | null · required

cluster_name · string | null · required

cluster_archived · boolean · required

alert_id · string<uuid> | null · required

source_kind · string | null · required

source_id · string | null · required

plan_document · string | null · required

plan_status · string · required

workspace_id · string<uuid> | null · required

slack_channel_id · string | null · required

slack_thread_ts · string | null · required

teams_conversation_id · string | null · required

labels · string[] · required

staffing · enum<string> · required

Who works this ticket: 'auto' (the AI team may staff it, mirror it into the organisation's bound Slack/Teams thread, and escalate it when stale) or 'manual' (a human owns it; all three automatic lanes skip it).

Available options: auto, manual

due_at · string<date-time> | null · required

Advisory due date. No loop reads it; it is metadata for the humans on the board.

created_by_kind · string · required

created_by · string · required

resolution · string | null · required

recurrence_count · integer · required

last_event_sequence · integer · required

created_at · string<date-time> · required

updated_at · string<date-time> · required

closed_at · string<date-time> | null · required

status_changed_at · string<date-time> · required

decision_request · AiTicketDecisionRequest · object | null · required

Set while the ticket is blocked on a choice the agent offered; null otherwise. Answer it with POST /ai-tickets/{ticket_id}/decision.

Show child attributes

condition_check · AiTicketConditionCheck · object · required

Whether what the ticket is about still holds, derived when the ticket is read from the bound cluster, the linked alert and the newest observation of its condition. Never null.

Show child attributes