Get the AI ticket board summary

Returns the board’s counts for top-level tickets: per status, per kind and priority, tickets needing a human, tickets in flight, tickets done in the last 7 days, and open tickets assigned to the caller or to each agent. Accepts the same narrowing filters as the ticket list, so the counts match the rows it returns.

GET /api/v1/org/ai-tickets/summary

Get the AI ticket board summary

Python

import requests

url = "https://platform.ankra.app/api/v1/org/ai-tickets/summary"

headers = {"Authorization": "Bearer <token>"}

response = requests.get(url, headers=headers)

print(response.text)

200

{
  "status_counts": {},
  "needs_human": 123,
  "in_flight": 123,
  "done_last_7_days": 123,
  "open_by_kind": {},
  "open_by_priority": {},
  "open_assigned_to_viewer": 123,
  "open_by_agent": {},
  "autonomous_resolutions_last_7_days": 123,
  "fixed_resolutions_last_7_days": 123,
  "human_minutes_per_resolution_last_7_days": 123,
  "human_gate_waiting": 123,
  "human_gate_median_age_seconds": 123,
  "human_gate_p90_age_seconds": 123
}

Authorizations

Authorization · string · header · required

Bearer authentication header of the form Bearer <token>, where <token> is your auth token.

Headers

authorization · string | null

x-ankra-organisation-id · string | null

Query Parameters

cluster_scope · string | null

status · string | null

kind · string | null

priority · string | null

assignee_agent_task_id · string | null

Comma-separated; matches any of the listed values.

assignee_user_id · string | null

Comma-separated; matches any of the listed values.

cluster_id · string | null

Comma-separated; matches any of the listed values.

label · string | null

Comma-separated; matches any of the listed values.

search · string | null

needs_human · boolean | null

include_receipts · boolean | null

Include the chat-fix receipts (source_kind chat_remediation): the records of writes a person made through the AI chat or MCP, which the board leaves out by default. Combine with label=chat-fix to read the audit trail alone.

Response

200

application/json

Successful Response

status_counts · Status Counts · object · required

Show child attributes

needs_human · integer · required

in_flight · integer · required

done_last_7_days · integer · required

open_by_kind · Open By Kind · object · required

Show child attributes

open_by_priority · Open By Priority · object · required

Show child attributes

open_assigned_to_viewer · integer · required

open_by_agent · Open By Agent · object · required

Show child attributes

autonomous_resolutions_last_7_days · integer · required

fixed_resolutions_last_7_days · integer · required

human_minutes_per_resolution_last_7_days · number · required

human_gate_waiting · integer · required

human_gate_median_age_seconds · number · required

human_gate_p90_age_seconds · number · required